Acceptance of Social Service Robots in the Hotel Industry
Marketing Review St.Gallen 4.2024 Service Management in the Age of AI and Robotics
A specialist article by Dr. Yves Staudt, Prof. Dr. Jan Mosedale and Saphir Ben Dakon on the topic of "Acceptance of Social Service Robots in the Hotel Industry" has been published in the Marketing Review St. Gallen issue on Service Management in the Age of AI and Robotics.
Service robotics is another of Saphir Ben Dakon's areas of interest, as her research is highly interdisciplinary. She wrote her Master's thesis with a grade of 6 on the topic of "Diffusion of professional service robotics to compensate for functional limitations and loss of function on the Swiss market".
I hope you enjoy reading this and find it interesting.
